Last Updated: September 15, 2026
This Returns Policy applies to purchases made via the official website of JHC INTERNATIONAL TRADING LTD (“we”, “us”, “our”), website: https://jhc‑international.com/. Our registered business address: 53 WHATELEYS DRIVE, KENILWORTH WARWICKSHIRE UNITED KINGDOM CV8 2GY. Contact email: service@jhc‑international.com.
This policy sets forth rules for cancellation, return, exchange and refund for our furniture products. It shall be read together with our Privacy Policy and Terms of Service. Our standard international shipping lead‑time for furniture orders is 15‑30 working days from cleared payment and confirmed order; this is an estimated delivery window and not a guarantee date.
1. Order Cancellation Before Shipment
You may submit a cancellation request via service@jhc‑international.com before your furniture order enters production and shipment.
- For standard‑stock furniture items: full refund will be issued upon cancellation approval.
- For custom‑made, bespoke or specially‑sourced furniture: once manufacturing or procurement has commenced, cancellation may not be accepted, and relevant production costs will be deducted from any payment received.
2. Return Eligibility
Return requests shall be distinguished between defective / non‑conforming goods and change‑of‑mind (non‑faulty) returns. All return requests must be submitted by email with your order number, photos of goods and packaging.
2.1 Returns for Damaged, Defective or Non‑Conforming Furniture
Upon delivery, please inspect furniture goods immediately. Visible damage, missing parts or manufacturing defects must be reported to us within 7 calendar days upon receipt of goods, together with photographic evidence. If confirmed defective or not matching product description, we will offer options including repair, partial credit, replacement or eligible full refund. We will bear reasonable return‑shipping costs for verified faulty items.
2.2 Change‑of‑Mind Returns (Non‑defective Standard Furniture)
For standard, non‑custom furniture items, you may apply for return within 14 calendar days after delivery, subject to all below conditions:
- Goods remain unused, unassembled or fully disassembled, free from scratches, stains and wear‑and‑tear;
- Original packaging, protective materials, accessories and manuals are fully preserved for safe return transit;
- You bear all outbound and return‑related freight, customs clearance fees, insurance and restocking charges. Original shipping fees are non‑refundable.
Non‑returnable items (change‑of‑mind): Bespoke / made‑to‑measure furniture, custom‑upholstered products, items modified per your personal specifications, goods assembled or heavily used, and special‑order sourced furniture are not eligible for change‑of‑mind return, without prejudice to your statutory rights for faulty goods.
3. Return Shipping & Risk
You are responsible for safely repacking furniture for return shipment. We strongly recommend re‑using the original manufacturer packaging. Large‑size furniture requires proper protective packing to avoid transit damage. Risk of damage or loss during return transport rests with you until goods are physically received and inspected by our designated warehouse. Unauthorised returned shipments may be rejected.
4. Inspection & Refund Processing
Once returned goods arrive, we will perform condition inspection.
- If return is approved: refunds will be processed to your original payment method within 14 working days after inspection confirmation.
- If goods show signs of usage, damage or missing original components that reduce resale value, appropriate deductions may apply.
- Return applications submitted outside the required time‑window will normally be rejected.
5. Exchanges
Product exchange is available for standard furniture subject to mutual agreement. Where you request exchange due to personal preference, you shall cover all related two‑way shipping and administrative costs. For defective products, we will arrange replacement at our cost under agreed terms.
6. Statutory Rights
Nothing within this Returns Policy shall override your mandatory statutory consumer rights under applicable law, including rights for defective goods under the Consumer Rights Act 2015 for customers within the United Kingdom.
7. Policy Revision
We reserve the right to amend this Returns Policy. Updated versions will be published at https://jhc‑international.com/. Continued use of our website and services constitutes acceptance of the latest policy.
8. Contact Information for Returns
If you want to submit cancellation, return or exchange enquiries:
Company Name: JHC INTERNATIONAL TRADING LTD Address: 53 WHATELEYS DRIVE KENILWORTH WARWICKSHIRE UNITED KINGDOM CV8 2GY Email: service@jhc‑international.com Website: https://jhc‑international.com/